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Reliance Worldwide | Frequently Asked Questions2021-07-29T11:51:09+01:00

Frequently Asked Questions

Would I get back any non deliverables / returns?2021-03-12T10:22:30+01:00

Return management is part of our service, the warehouse team will collate all items and send them back to you on an overnight service at your contracted rates.

Where are you located?2021-03-15T17:40:59+01:00

We are a London, UK based company.

Our Mail Centre is located at the following address.

Reliance Worldwide Logistic Solutions Ltd

Unit 1, Buckwins Square, Basildon, Essex, SS13 1BJ, UK

Tel: +44 207 117 6023, Email: ops@reliance-grp.com

What is the best way to communicate?2021-03-15T14:03:49+01:00

Our service is based around you, the customer. You will have various ways to communicate, directly with your dedicated account manager, live online chat, email or call our customer services team. Our policy is Customer First.

What hours do you operate?2021-03-15T17:40:47+01:00

We operate from Monday to Friday

09:00 – 17:30 GMT

You can email: ops@reliance-grp.com or Call +44 207 117 6023 or use the Web-Chat to speak to a customer service agent in real time. (During office hours)

What can I send through your service?2021-03-12T10:23:56+01:00

We provide an International postal solution for Letters, Flats, Packets & Parcels. Refer to what can I send link.

My campaign hasn’t arrived yet?2021-03-12T10:19:35+01:00
Your Account handler will look into the matter with urgency and identify any delays or disruption (See Service Bulletin) in the supply chain network and inform you with full transparency.
Is Reliance right for my business?2021-03-15T17:40:26+01:00

Our one umbrella approach ensures we cater for ALL of your mail & logistic needs, giving you transparency with our Proof of Execution (POE) reporting and delivering exceptional service.

Speak with one of our specialists today and see how we can save you money and always be on hand to serve.

I am unsure which service is cost effective and best for my requirements?2021-03-12T10:26:44+01:00

Each of our customers are assigned with a dedicated account manager, who will be on hand to guide you every step of the way.

How long will my item take to delivery?2021-03-12T10:17:46+01:00

Refer to the Operational Guide

How do I request a quote?2021-03-12T10:26:23+01:00

 You can use our online request a quote tool or speak with one of our experts direct. We offer free quotes the same-day with no obligation, and no hassle.

How do I know you have processed my mail?2021-03-12T10:15:36+01:00

After receiving your mail into our depot, the customer service team will provide you with a POE report (Proof of Execution) showing progress with – Date of arrival of Job, Process and handover to the supply chain.

How can I join the Reliance Loyalty Programme?2021-03-12T10:28:19+01:00

Please follow this link for more information.

Do you use a direct postal solution or 3rd party companies?2021-03-15T17:40:34+01:00

Reliance only works with a Terminal Dues service, what does this means for you; we directly work with the Post Offices within each country.

We do not operate an “ADS – Alternative Delivery Service” which utilises 3rd party consolidators / courier companies.

Terminal Dues service brings far superior service and transparency.

 

Do you offer a collection service?2021-03-12T10:18:23+01:00

Reliance Worldwide can arrange regular collections from your premises.

A Collection Request must be emailed to ops@reliance-grp.com before 10am if you would like a same-day collection. (Subject to availability)

A Collection Request must be emailed to ops@reliance-grp.com before 12pm if you would like a next day collection.

If you already have a dedicated collection day/time, you do not need to send an email unless otherwise requested to do so.

However, if the volumes being sent are significantly above the normal amount. Please advise on the email; ops@reliance-grp.com so we can arrange for a suitably sized vehicle to make the collection.

A collection charge will be applied and charged to your account. The charge will depend on the number of receptacles being collected.

Unusually large shipments may require 48 hours’ notice before a collection can be made. In this instance, please contact your Account Handler.

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