Service Bulletin

Welcome to our international incident bulletin; a round up of any issues which may be affecting mail services to and from countries around the world.

We keep this information as up-to-date as possible, with information supplied to Reliance by the various foreign national postal authorities.

SERVICE UPDATE

Items are leaving the UK on time but we are experiencing significant delays to a number of EU countries as a result of both new customs processes and ongoing Covid-19 measures. Our service to other destinations is operating normally. We are working with our airline and postal/courier partners to maintain services across the globe, however delays should be expected as a result of Covid-19 measures. The number of countries we can access is changing daily.

Customers now need to complete and attach a customs declaration (CN22 or CN23) when sending goods to all destinations abroad. This will be carried out by Reliance on behalf of the customer. Otherwise items may be delayed or returned.

For International mail packets that do not contain printed matter, electronic customs data is mandatory and items without data will be delayed and not processed.

(Source: Royal Mail Group – As we are using multiple carriers across the network, we have discovered similar information is provided through other postal networks with their own content difference)

An update has been provided on Monday 29th November for: South Africa & Botswana.

We strongly advise not to send items to destinations listed as ‘On suspension’

Embargo Lanes

Afghanistan - On Suspension

Ascension Islands & St Helena

Australia

Austria

Barbados

Belgium

Botswana

Bulgaria

Canada

Chile

China

Colombia

Cyprus

Fiji

France

Greece

Honduras

Hong Kong

India

Ireland

Israel

Italy

Jamaica

Kiribati - On Suspension

Latvia

Libya - On Suspension

Luxembourg

Malaysia

Namibia

Nauru - On Suspension

Netherlands

New Caledonia

New Zealand

Panama

Philippines

Portugal

Samoa

Singapore

Somalia - On Suspension

South Africa

Spain

Sri Lanka

St. Vincent and the Grenadines

Sweden

Syria

Thailand

Ukraine - Crimea & Sevastopol Regions - Long-Term Suspension

USA

Vanuatu

Venezuela - Long-term Suspension

Vietnam

Yemen - Long Term Suspension