Service Bulletin

Welcome to our international incident bulletin; a round up of any issues which may be affecting mail services to and from countries around the world.

We keep this information as up-to-date as possible, with information supplied to Reliance by the various foreign national postal authorities.

SERVICE UPDATE

Items are leaving the UK on time but we are experiencing significant delays to a number of EU countries as a result of both new customs processes and ongoing Covid-19 measures. Our service to other destinations is operating normally. We are working with our airline and postal/courier partners to maintain services across the globe, however delays should be expected as a result of Covid-19 measures. The number of countries we can access is changing daily.

Customers now need to complete and attach a customs declaration (CN22 or CN23) when sending goods to all destinations abroad. This will be carried out by Reliance on behalf of the customer. Otherwise items may be delayed or returned.

For International mail packets that do not contain printed matter, electronic customs data is mandatory and items without data will be delayed and not processed.

(Source: Royal Mail Group – As we are using multiple carriers across the network, we have discovered similar information is provided through other postal networks with their own content difference)

An update has been provided on Wednesday 7th April for: France.

We strongly advise not to send items to destinations listed as ‘On suspension’


Albania

Anguilla

Antigua and Barbuda

Argentina

Armenia

Ascension Islands & St Helena

Australia

Austria

Azerbaijan

Bahamas

Barbados

Belarus

Belize

Belgium

Bermuda

Bhutan

Bolivia

Bosnia-Herzegovina

Botswana

Brazil

British Virgin Islands (Tortola)

Bulgaria

Burkina Faso

Canada

Cayman Islands

Chad

Chile

China

Colombia

Croatia

Cuba

Cyprus

Czech Republic

Denmark

Djibouti

Dominican Republic

Ecuador

El Salvador

Equatorial Guinea

Estonia

Fiji

Finland

France

French Polynesia

Georgia

Germany

Greece

Grenada

Guatemala

Guyana

Haiti - On Suspension

Honduras

Hong Kong

Hungary

Iceland

India

Indonesia

Iran (Islamic Republic of)

Iraq

Israel

Italy

Jamaica

Japan

Jordan

Kosovo

Kuwait

Latvia

Lebanon

Liberia

Libya

Liechtenstein

Lithuania

Luxembourg

Macao

Macedonia

Malawi

Malaysia

Maldives

Mali

Malta

Mauritania

Mauritius

Mexico

Moldova

Mongolia

Montenegro

Morocco

Nepal

Netherlands

New Caledonia

New Zealand

Nicaragua - On Suspension

Niger

Oman

Pakistan

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Poland

Portugal

Republic of Guinea

Republic of Ireland

Reunion Island

Romania

Russia

Rwanda

Samoa

Saudi Arabia

Senegal

Serbia

Seychelles

Sierra Leone

Singapore

Slovakia

Slovenia

Somalia

South Africa

South Korea

Spain

Sri Lanka

St. Kitts and Nevis

St. Lucia

St. Vincent and the Grenadines

Suriname

Sweden

Switzerland

Syria

Taiwan

Tajikistan

Thailand

Togo

Tonga

Trinidad & Tobago

Turkey

Turkmenistan

Uganda

United Arab Emirates (UAE)

Ukraine

Ukraine - Crimea & Sevastopol Regions - On Long-Term Suspension

Uruguay

USA

Uzbekistan

Vanuatu

Venezuela - Long-term Suspension

Vietnam

Yemen

Zambia