Service Bulletin

Welcome to our international incident bulletin; a round up of any issues which may be affecting mail services to and from countries around the world.

We keep this information as up-to-date as possible, with information supplied to Reliance by the various foreign national postal authorities.

SERVICE UPDATE

Items are leaving the UK on time but we are experiencing significant delays to a number of EU countries as a result of both new customs processes and ongoing Covid-19 measures. Our service to other destinations is operating normally. We are working with our airline and postal/courier partners to maintain services across the globe, however delays should be expected as a result of Covid-19 measures. The number of countries we can access is changing daily.

Customers now need to complete and attach a customs declaration (CN22 or CN23) when sending goods to all destinations abroad. This will be carried out by Reliance on behalf of the customer. Otherwise items may be delayed or returned.

For International mail packets that do not contain printed matter, electronic customs data is mandatory and items without data will be delayed and not processed.

(Source: Royal Mail Group – As we are using multiple carriers across the network, we have discovered similar information is provided through other postal networks with their own content difference)

An update has been provided on Monday 19th July for: Germany & Ascension Island & St Helena

We strongly advise not to send items to destinations listed as ‘On suspension’

Embargo Lanes

 

Ascension Islands & St Helena

Australia

Barbados

Belgium

Bermuda

Brazil

Canada

Chile

China

Colombia

Croatia

Estonia

Fiji

Germany

Greece

Guatemala

Haiti

Honduras

India

Israel

Italy

Jamaica

Kiribati - On Suspension

Lebanon

Libya - On Suspension

Luxembourg

Madagascar

Malaysia

Mauritius

New Zealand

Nicaragua

Palestine

Panama

Samoa

Singapore

Somalia - On Suspension

Spain

Sri Lanka

St. Vincent and the Grenadines

Syria

Thailand

Ukraine - Crimea & Sevastopol Regions - Long-Term Suspension

USA

Vanuatu

Venezuela - Long-term Suspension

Yemen - Long Term Suspension