Duty of Care

As the UK moves into a stage of recovery following on from the COVID-19 pandemic, we at Reliance Worldwide have been working hard to ensure all government guidelines have been met, going the extra mile with all our International carriers and Airline partners across the globe to ensure a high standard of deliveries are made to our customers, and following legislations for each country the shipments are designated to.

Duty of Care refers to the moral and legal obligations of employers to their employees, contractors, volunteers and related family members in maintaining their well-being, security and safety when working, posted on international assignments or working in remote areas of their home country. In those circumstances, individuals and organisations have legal obligations to act prudently to avoid the risk of reasonably foreseeable injury or exposures leading to ill health.

The question on everyone’s minds is how they should protect themselves where guidelines on social distancing are difficult to achieve. One of the most common forms of protection is a face mask, but as there are different types of masks, it can be difficult to ascertain which one is best to protect you, and others that come within close proximity. Reliance Worldwide wants to ensure all drivers and customers are protected at all times.

Reliance Worldwide have taken the following procedures to implement a policy that will follow strict guidelines for all customers, drivers and supply chain.

Delivery Driver & Customer

I. Social Distancing

a. No handing over of delivery

b. The Item is left by door, and the driver will move away once door has been answered and customer receives delivery

c. Governmental guidelines followed and updated

II. Drivers

a. Masks and latex gloves to be worn on each delivery

b. No handing over items, a professional welcome greets and acknowledgment of delivery (follow Delivery Driver and Customer 1.b)

III. Customers

a. If a customer is not answering the door for a parcel delivery, leave calling card and take back to depot

b. Normal mail to be posted through letterbox

c. Customers remain at safe distance whilst delivery transaction is made

IV. Vehicles

a. Cleaned as per Governmental guidelines to ensure safety

b. 4.a will be followed as per Country requirements, this may differ

Facilities / Office

I. Working onsite

a. Any employees experiencing any covid-19 symptoms will not be permitted to work onsite. They must contact the on-duty manager from an offsite location

b. All employees to work from home until further notice

c. Hand sanitizers will be provided in all working areas

d. Educational signage visible throughout the workspaces and toilets

o Washing hands effectively

o Disposing of waste, masks and gloves

o Social distancing guidelines

o Reminders of best practice

e. Social distancing will be maintained within the office and other workspaces

f. Staggered lunch breaks and rest periods to minimise congregating

g. Daily cleaning and sanitizing of office, and all work areas

II. Working offsite

a. Daily huddles with on duty manager

b. Following governmental guidelines

Employee Protocols

I. Employee workstations and shared areas

a. Employees responsible to sanitize and wipe areas at the start and end of each shift

b. Offsite employees to ensure laptops and phones sanitized and wiped down before entering the building

II. Social Distancing

a. Guidelines to be followed at all times, no congregating in groups or small areas

b. Office reconfigured to meet social distancing measures

c. Be mindful of others

d. Follow Facilities / Office guidelines

III. Showing signs of illness

a. Do not travel to office, call on duty manager from home

b. All chauffeurs must alert the dispatch team immediately and remain at home if possible

c. In the event of an employee testing positive for Covid-19 but requests to continue working, they must work from home and return once cleared by the doctor

d. Follow Facilities / Office guidelines

Strategic Partners & Carriers

I. In accordance with all processes

a. All Strategic Partners and Carriers will implement all Reliance Worldwide processes, to ensure consistent safety measures for every part of our service.