Reliance Worldwide Courier & Mail Services Ltd
Cookie Policy
1Introduction
Reliance Worldwide Courier & Mail Services Ltd (“Reliance”, “we”, “us” or “our”) is committed to respecting the privacy of individuals who visit and use our website.
This Cookie Policy explains what cookies and similar technologies are, how they may be used on our website, and how visitors can manage their preferences.
This policy should be read alongside our Privacy Policy, which explains how Reliance collects, processes, stores and protects personal information.
Our use of cookies is governed by applicable UK legislation, including the Privacy and Electronic Communications Regulations (PECR), the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2What are cookies?
Cookies are small text files that websites place on a visitor’s computer, mobile telephone, tablet or other device.
They allow websites to recognise devices, remember certain information and support website functionality.
Cookies may be used to:
- Enable essential website functions
- Maintain security and user sessions
- Remember preferences and settings
- Understand how visitors use a website
- Measure website performance
- Support advertising and marketing activities, where permitted
Some cookies are deleted when a browser session ends, while others remain on a device for a defined period.
Similar technologies, including tracking pixels, local storage and software identifiers, may also be used. Where applicable, this policy covers these technologies.
3How Reliance uses cookies
Reliance may use cookies and similar technologies to support the operation, security, performance and improvement of www.reliance-grp.com.
Depending on the services and technologies enabled, these may include:
Essential website functionality
Supporting website navigation, security, session management and other functions necessary to provide a service requested by the visitor.
Website performance and analytics
Helping us understand how visitors interact with our website, identify technical issues and improve usability.
Preference management
Remembering selected website preferences, including cookie choices.
Marketing and advertising
Where enabled and permitted, measuring advertising performance and supporting relevant marketing communications.
Reliance will seek consent for cookies and similar technologies where required by applicable law.
4Categories of cookies
4.1Strictly necessary cookies
These cookies support functions essential to the operation of the website or to provide services expressly requested by visitors.
They may include cookies used for:
- Website security
- Session management
- Login authentication
- Fraud prevention
- Remembering cookie consent choices
- Essential booking or account functionality
Strictly necessary cookies do not normally require consent under PECR where the relevant legal exemption applies.
4.2Functional cookies
Functional cookies may remember preferences or support optional website features.
Where these cookies are not strictly necessary or otherwise exempt, Reliance will request consent before using them.
4.3Analytics and performance cookies
Analytics technologies may help Reliance understand website traffic, visitor behaviour, page performance and technical issues.
Information may include pages visited, approximate location derived from technical data, device information, browsing activity and interactions with website features.
Where consent is required, analytics cookies will not be activated until the visitor has provided that consent.
Certain qualifying statistical uses may be subject to a statutory exception where all applicable conditions are satisfied.
4.4Marketing and advertising cookies
Marketing cookies may be used to measure advertising effectiveness, understand interactions with campaigns or support personalised advertising.
These technologies may involve third-party advertising platforms.
Reliance will obtain consent before activating marketing or advertising cookies where required by law.
Refusing marketing cookies will not prevent visitors from accessing the general content of our website.
5First-party and third-party cookies
First-party cookies are set by Reliance’s website or its associated systems.
Third-party cookies may be set by external technology providers whose services are integrated into the website.
These providers may include, where enabled:
- Website analytics providers
- Advertising and marketing platforms
- Website security providers
- Embedded content providers
- Customer support or communication services
Third parties may process information under their own privacy notices and contractual arrangements.
Reliance aims to use appropriate controls and contractual safeguards when selecting third-party technologies.
The use of third-party technologies does not remove Reliance’s responsibility to comply with applicable cookie and data protection requirements.
6Google and other website technologies
Reliance’s website may use Google services, including Google Tag Manager and other analytics or advertising technologies where configured.
Google Tag Manager is a system used to manage website tags. Its presence does not necessarily mean that every analytics or advertising technology is active.
Where Google Analytics, Google Ads or similar services are enabled, their use will be subject to the relevant cookie requirements and consent controls.
Information about Google’s handling of personal data is available through Google’s published privacy documentation.
Reliance will review the configuration of website technologies periodically to ensure that the cookie information presented to visitors remains accurate.
7Cookie consent and preferences
Where consent is required, Reliance will provide visitors with information about the relevant cookies and a means of making an informed choice.
Visitors should be able to:
- Accept optional cookies
- Reject optional cookies
- Select permitted cookie categories
- Change or withdraw consent
Consent must be freely given, specific, informed and unambiguous where required by law.
Continuing to browse the website will not, by itself, be treated as consent to non-essential cookies.
Where consent is withdrawn, Reliance will take appropriate steps to stop the relevant future processing and use of non-essential cookies.
Withdrawal does not affect processing that was lawful before consent was withdrawn.
8Managing cookie settings
Visitors can manage their cookie choices through the website’s cookie preference controls, where available.
Cookie Settings: Change your cookie settings
Visitors may also manage cookies through their browser settings.
Most browsers allow users to:
- View stored cookies
- Delete existing cookies
- Block certain cookies
- Restrict third-party cookies
- Manage website-specific permissions
Disabling certain cookies may affect website functionality, particularly features involving secure sessions or account access.
Browser settings do not necessarily prevent every form of tracking, so website consent controls should be used where appropriate.
9Cookie duration and retention
Cookies may be classified as session cookies or persistent cookies.
Session cookies generally expire when the browser session ends.
Persistent cookies remain on a device until their specified expiry date or until deleted by the user.
The retention period depends on the purpose and configuration of the relevant cookie.
Reliance aims to ensure that cookie durations are proportionate to their purposes and that unnecessary information is not retained indefinitely.
Details of individual cookie durations should be provided in the website’s cookie inventory or preference centre.
10Cookie inventory
Reliance maintains, or will establish and maintain, an inventory of cookies and similar technologies used on its website.
The inventory should identify:
- Cookie or technology name
- Provider
- Purpose
- Category
- Duration
- Whether consent is required
The inventory will be reviewed when material changes are made to the website or its third-party technologies.
Visitors should be able to access the current inventory through the cookie preference centre or a published cookie table.
11International data transfers
Some third-party technology providers may process or access information outside the United Kingdom.
Where personal information is transferred internationally, Reliance will apply the requirements of applicable UK data protection legislation.
This may involve adequacy regulations, appropriate contractual safeguards or another lawful transfer mechanism.
Further information about international transfers is provided in our Privacy Policy.
12Personal information and your rights
Some information collected through cookies may constitute personal data where it identifies or can reasonably be linked to an individual.
Where this occurs, Reliance will process the information in accordance with applicable data protection legislation.
Depending on the circumstances, individuals may have rights to:
- Access personal information
- Request correction or deletion
- Restrict certain processing
- Object to processing
- Withdraw consent where applicable
- Raise concerns about the handling of their information
Further information is available in our Privacy Policy.
13Protecting information collected through cookies
Reliance aims to apply appropriate technical and organisational measures to protect information collected through website technologies.
These measures are intended to reduce the risk of unauthorised access, misuse, alteration or disclosure.
We also recognise the importance of reviewing third-party technologies and limiting unnecessary data collection.
No website or electronic system can be guaranteed completely secure.
14Changes to this Cookie Policy
Reliance may update this Cookie Policy to reflect changes in website functionality, technology providers, legal requirements or operational practices.
The latest version will be published on our website with an updated review date.
Where changes materially affect consent requirements, Reliance will seek renewed consent where required by law.
15Contact Reliance
For questions about this Cookie Policy or the use of cookies on our website, please contact:
Reliance Worldwide Courier & Mail Services Ltd
Email: ops@reliance-grp.com
Telephone: +44 (0) 204 520 2030
Website: www.reliance-grp.com
Registered office: CEME Business Campus, Marsh Way, Rainham, Essex, RM13 8EU
If you have concerns about how personal information is processed, you may also contact the UK Information Commissioner’s Office.
Website: www.ico.org.uk
16Related policies
This Cookie Policy should be read alongside:
Privacy Policy:
https://reliance-grp.com/privacy-policy
Terms & Conditions:
https://reliance-grp.com/terms-conditions